PAYMENT POLICY

All payments must be received before use of the studio(s), unless prior arrangements have been made through Management. All invoices will be charged to the card on file the day prior to the start of the booking period. If you do not have a card on file, please pay your invoice by the day prior to the booking. Unpaid bookings will be forfeited.

LATE PAYMENTS:

Late payments will accrue a late fee of 1.5% per 14-day period, with minimum of $10 per period.

CANCELLATION POLICY

CHANGES/CANCELLATIONS FOR HOURLY/DAILY STUDIO BOOKINGS

  • If the Booking is made on the same day of the Booking Period, no change/cancellation is permitted.

  • If the Booking Period is 2 hours or less in duration, then notification of cancellation must be given at least 48 hours in advance of the commencement of the Booking Period. 

  • If the Booking Period is more than 2 hours but less than 6 hours in duration, then notification of cancellation must be given at least 72 hours in advance of the commencement of the Booking Period. 

  • If the Booking Period is 6 hours or more in duration, then notification of cancellation must be given at least 1 week in advance of the commencement of the Booking Period.

ALL CANCELLATIONS MUST BE MADE VIA EMAIL OR PHONE CALL WITH RECEIVED WRITTEN CONFIRMATION FROM STUDIO ADMINISTRATOR. ALL PHONE CALL REQUESTS MUST BE MADE DURING BUSINESS HOURS. VOICEMAIL NOTICE IS NOT SUFFICIENT.

*Management reserves the right to retain any deposits, or choose not to refund or issue a credit the client if the cancellation policy is not followed. The client will be charged the full amount of the rental, if cancellation occurs after appropriate deadline. All invoices will be charged to the card on file the day prior to the start of the booking period. Cancellations must be done by email or phone during business hours.

For Lockout & Package Bookings, Client is liable for all charges as specified in the Booking Confirmation of signed agreement, including cancellation fees, as follows:

  • 6 months’ or more advance notice, Client is liable for 0% of the Rental Fee.

  • 5-6 months’ advance notice, Client is liable for 25% of the Rental Fee.

  • 3-5 months’ advanced notice, Client is liable for 50% of the Rental Fee.

  • 1-3 months’ advanced notice, Client is liable for 75% of the Rental Fee.

  • 1 to 30 days advanced notice, Client is liable for 100% of the Rental Fee.

If OJS is reasonably able to rent the Facility at equal or greater value of the Rental Fee, OJS may refund the Rental Fee minus applicable costs and fees (“Refund”), at OJS’ sole discretion. 

*OJS reserves the right to reassign bookings to studios of equal or greater value at OJS’ discretion.